Case Study
The Need
The chance to evaluate the efficiency of most of your business procedures in one strategic leap doesn’t come up very often. The opportunity of an office move is a great opportunity to get a real grasp on new technologies and give your organisation a competitive advantage. When a leading vending machine company began to design their own bespoke unit on the outskirts of Plymouth, JAD were involved from the start. Having worked with us for many years, the client had confidence in our knowledge of network architecture, VoIP and business practices. Realising the abundant benefits of IP technologies, our customer opted for JAD to supply, install and support both IP Telephony and IP surveillance solutions along with mobile computing devices.
The Solution
Our cabling team were able to install a high specification network at the first fix stage of the build with all wiring integrated within the skeleton of the building. The client was very specific about the requirements and JAD specified a solution based on Cisco’s Call Manager Express product range. The whole system was integrated with their Microsoft Small Business Server, which JAD had provided several years earlier.
The Result
The Cisco IP Solution offers more than just a telephony system. It provides a centralised structure networking the everyday operations of the business. All incoming and out going calls are logged, allowing the service and support department to have accurate records of when calls are taken. It links to Microsoft Outlook enabling them to dial at the click of a mouse saving time. It links to Act CRM software showing a pop-up screen of the client’s profile when a client calls in, giving instant assess to previous conversations and service history, saving time and improving customer service. Overall the system has improved all areas of the business, and with the addition of IP surveillance and mobile computing devices, senior personnel can keep an eye on all angles of the business no matter where they are. With one service provider equalling only one bill to pay, the cost savings give real ROI, but the extra benefits that come with IP technology outstrip mere cost benefits. With better call management, better monitoring/marketing tools and the flexibility to work anywhere, IP telephony and IP Solutions really do change business life for the better.
Call us for a free VoIP consultation, JAD will evaluate your networks efficiency and capabilities, as well as the benefits that this technology can have for your organisation.
Contact Simon Cantwell on 01752 786 000
What’s the buzz about IP telephony and VoIP technology?
Voice over Internet Protocol (VoIP) uses Internet Protocol (IP) technology to transmit telephone calls. By using a computer network and the internet you can make more efficient and cost-effective calls. A VoIP call is undetectable by a caller or a receiver using traditional call methods such as a landline or mobile. This technology brings competitive advantages to businesses of all sizes.
Cost Savings – only one network infrastructure to carry all data, voice, video and web.
With only one service provider and cheaper call costs, VoIP will not fail to impress, especially with all its added functionality. VoIP can also merge with and expand the capabilities of a traditional PBX system, giving you IP telephony as well as increasing the ROI of expensive, traditional systems. Larger organisations using VoIP technology can see a reduction in costs through the deployment of only one telephone system across multiple offices creating a unified working environment. Office costs can be reduced through the capabilities of home, flexible and remote working as well as by implementing hot-seat initiatives.
Combining resources – If you have continuously invested in an expensive PBX telephone system over the years, you probably won’t want to supersede it until you have seen value from this investment. These traditional systems can be converted to VoIP through the addition of comparatively inexpensive hardware. This will give you all the flexibility of VoIP including the scalability which would have been limited using a PBX system. By converging with your existing PBX telephone system, you create extra extensions and better call management without the cost of a completely new telephone system, increasing the ROI of the expensive traditional technology.
Combining Multiple Environments
One phone number can ring in multiple offices creating a merged customer service team for your organisation. By filtering telephone calls to several locations, employees can work remotely or from home, and small businesses can distribute inbound office calls to staff whether they are in the office, or not. This naturally creates greater flexibility and improves customer service.
Flexible Working and Hot-seats
Whether working from home or on the road, your customers will only need one telephone number to contact your organisation, with no expensive mobile phone tariffs. Your employees can work flexibly from any location and calls can be easily transferred from one location to the next as if in the same building.
Increased Productivity – thanks to the integration capabilities of IP telephony with email and CRM software, your organisation can help its customer service team by providing tools that save time and add efficiency. An outbound call can be made by the click of a mouse and, on an inbound call your CRM can bring up the callers profile by matching the pre-recorded telephone number within the application. Furthermore, the data created by the VoIP system can also be used to monitor service and support calls as well as providing a business performance resource, and marketing tool, to monitor the everyday running of your organisation.
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