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With business reliant on technology, IT is now a priority in many companies. Yet keeping up with the latest skills and understanding the latest products can be an expensive investment.
JAD’s support contracts can help you to bridge the gaps, or we can take control of your whole IT infrastructure to ensure that your business runs smoothly.
From just a
telephone call away to
providing a full-time on-site engineer, your business can save money on
training, business down-time and employee costs.
With 4 levels of support service to choose from, you should be able to find a level to suit your needs, but JAD are happy to tailor our services to your requirements.
Level 1
Prepaid Support
• Priority service over non-maintenance customers.
• Discount of 15% on hourly rates
• Flexibility to use the hours as you wish – A planned installation or an emergency
• Access to qualified and experienced technical staff
• Monthly updates as to remaining hours
• Ability to "top-up" when required
• Hours never expire
• Discounted disposal of equipment
Level 2
Remote Support
• Priority service over non-maintenance and prepaid customers
• Unlimited technical support (Telephone, email and remote access)
• Includes all personal printers, scanners and other peripherals
• Discount of 15% for any installation services
• Discount of 15% for any required on site work
• Includes cover for common & current application software
Level 3
Pro-Active Support
• Priority service over other customers.
• Unlimited technical support (Telephone, email and remote access)
• Discounted hourly rates for any installation services
• Discounted hourly rates for any required on site work
• Constant Server monitoring of key elements
• Regular manual checks of server and network health
• Monthly Server statistics report where required
• Monitor Server backup status
• Monitor Server anti-virus status
• Monitor Server anti-virus management package
• Install Server updates from Microsoft and other manufacturers
• Approve Microsoft updates on managed client solution. (WSUS)
Level 4
Complete Managed Support
• Top level priority
• Regular scheduled on-site visits
• Unlimited technical support (Telephone, email and remote access)
• Installation of remote monitoring equipment free of charge
• Full inventory of all hardware and software installed on site
• Advice when equipment becomes out of warranty / due for replacement
• Constant monitoring of key elements on Servers
• Constant workstation and network printer monitoring
• Monthly Server statistics report where required
• Software license reporting
• Monitor Server backup status
• Monitor Server and Workstation anti-virus status
• Maintenance of anti-virus management package
• Installation and maintenance of Microsoft update management solution
Additional tailored options include:
• Installation services including structured cabling
• Disaster recovery planning
• Hosted mail servers including SPAM & AV filtering
• 24 x 7 Business critical software support underwritten by Microsoft
Hardware Maintenance contracts are also available for your critical equipment. These contracts are tailored to take into account both your equipments’ and your business’s requirements.
We also offer a print management contract. This takes the stress out of your printer systems as we will monitor all your printers and their requirements, ie. consumables, for you, enabling you to concentrate on your business.
Testimonials
“Excellent technical support”
“Keep up the good work; great company”
“I have worked closely with JAD since the mid 80s; always found them to be approachable and easy to partner with in projects and maintenance/support. A local company who constantly add value and commitment to its customers.”
“They have been very good to work with”
“Very happy with a skilled competent service”
“Have always found all JAD team to exceed expectations in their approach to support and guidance. Also to convey information in clear and understandable language.”
See also: