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Call us for a free VoIP consultation, JAD will evaluate your networks efficiency and capabilities, as well as the benefits that this technology can have for your organisation.

 

Contact Simon Cantwell
on 01752 786 000

 

 

Case Study

 

The Need

The chance to evaluate the efficiency of most of your business procedures in one strategic leap doesn’t come up very often. The opportunity of an office move is a great opportunity to get a real grasp on new technologies and give your organisation a competitive advantage. When a leading vending machine company began to design their own bespoke unit on the outskirts of Plymouth, JAD were involved from the start. Having worked with us for many years, the client had confidence in our knowledge of network architecture, VoIP and business practices. Realising the abundant benefits of IP technologies, our customer opted for JAD to supply, install and support both IP Telephony and IP surveillance solutions along with mobile computing devices.

 

The Solution

Our cabling team were able to install a high specification network at the first fix stage of the build with all wiring integrated within the skeleton of the building. The client was very specific about the requirements and JAD specified a solution based on Cisco’s Call Manager Express product range. The whole system was integrated with their Microsoft Small Business Server, which JAD had provided several years earlier.

See also:

IP Telephony; Cabling Infrastructure

Business Telephony; IP Surveillance

IP Storage; Networking and Security

 

 

Other products include:

Panasonic Network Communications Platform (NCP)

 

 

The Business Technology Specialists

Call: 01752 786 000

DESKTOP   PRINT   COMMUNICATION   STORAGE   NETWORK   SECURITY   SUPPORT

Select an IT solution area >>>

-- scroll and select -- Our business - Solutions & Services 7 Steps to better Business Technology Green Solutions ------------------------------- JAD DESKTOP -> Desktop Basics -> Small business packages -> Email and Internet connectivity -> Remote, home working and thin client -> High availability systems -> Application Training -> Document Management -> CRM -> Office Peripherals and Consumables -> Projectors and Interactive Whiteboards -> Consultancy -> Hardware and Software Audit -> Procurement -> System Design -> Systems Migration -> Installation and Deployment -> Hardware & Printer Maintenance -- JAD PRINT -> Printers, Scanners and Imagery -> Print Management -> Printer Consumables and Spares -> Document Management -- JAD COMMUNICATION -> Business Telecoms -> IP Telephony -> Mobile and Flexible Technology -> 3G Mobile Broadband Technology -> PDAs and Blackberrys -> Email and Internet Connectivity -- JAD STORAGE -> Storage -> IP Storage -> Backup/Replication Subsystems -> Server Virtualisation -- JAD NETWORK -> Cabling Infrastructure Services -> Internet and Email Connectivity -> IP Technologies -> Wireless Technology -> Remote, Home Working and Thin Client -- JAD SECURITY -> IP Surveillance -> Biometric Logon -> Biometric Access Control -> Networking and Security -> Email and Internet Security -- JAD SUPPORT -> IT Support -> Hardware and Printer Maintenance -> Facilities Management -> IT Consultancy -> Software and Hardware Audit -> System Design -> System Migration -> IT Installation and Deployment -> IT Procurement

 

 

 

 

 

The Result

The Cisco IP Solution offers more than just a telephony system. It provides a centralised structure networking the everyday operations of the business. All incoming and out going calls are logged, allowing the service and support department to have accurate records of when calls are taken. It links to Microsoft Outlook enabling them to dial at the click of a mouse saving time. It links to Act CRM software showing a pop-up screen of the client’s profile when a client calls in, giving instant assess to previous conversations and service history, saving time and improving customer service. Overall the system has improved all areas of the business, and with the addition of IP surveillance and mobile computing devices, senior personnel can keep an eye on all angles of the business no matter where they are. With one service provider equalling only one bill to pay, the cost savings give real ROI, but the extra benefits that come with IP technology outstrip mere cost benefits. With better call management, better monitoring/marketing tools and the flexibility to work anywhere, IP telephony and IP Solutions really do change business life for the better.